Return and Refund Policy

Zeb Beauty Care Return & Refund Policy

At Zeb Beauty Care, we are passionate about helping you look and feel your best. We stand behind the quality of our products, but we also understand that finding the perfect skincare or haircare match can sometimes take trial and error.

To ensure the health and safety of our staff and customers, we maintain strict hygiene standards. Please review our policy below to understand your options for returns, exchanges, and refunds.

1. Strict Hygiene & Eligibility Standards

Due to the nature of personal care products, we can only accept returns that meet our strict health and safety guidelines. To be eligible for a return, your item must meet the following criteria:

• Timeframe: The return must be initiated within [Number, e.g., 14 or 30] days of the original delivery date.
• Condition: The item must be completely unused, unopened, and in its original condition.
• Seals & Packaging: All original safety seals, shrink wrap, and packaging must be fully intact and unbroken.
• Proof of Purchase: A valid receipt, order number, or proof of purchase is required.

Important Note: If a product is returned to us with broken seals, signs of use, or damaged packaging, we cannot restock or refund the item due to sanitary regulations. The item will be disposed of, and no refund will be issued.

2. Item Categories & Returnability

Different beauty products have specific return rules. Please check the table below for quick reference:

Product Category	Return Window	Specific Conditions / Notes
Unopened Skincare & Haircare	[e.g., 30 Days]	Must have safety seals completely intact.
Beauty Tools & Devices	[e.g., 30 Days]	Must be unused and in original, sealed packaging.
Opened or Used Products	Non-returnable	Strict health and safety hygiene policy applies.
Defective or Damaged Items	[e.g., 7 Days]	Contact us immediately with photos of the defect (e.g., broken pump).
Sale, Clearance, & Gift Sets	Non-returnable	All promotional sales are final.

3. Adverse Reactions (Special Exception)

We formulate our products with high-quality ingredients, but we understand that everyone’s skin is unique. If you experience an allergic or adverse reaction to one of our products, we want to help.

• Reporting: You must contact us within [Number, e.g., 7] days of receiving the product.
• Documentation: We may require detailed photos of the reaction and a description of your usage to process an exception and issue a store credit or refund.
• Usage Limit: The product must not be more than [e.g., 20%] used to qualify for this exception.

4. How to Initiate a Return

If your unopened item meets the eligibility criteria, or if you received a defective product, follow these steps:

1. Contact Support: Email our customer care team at [Support Email Address] with your Order Number and the reason for the return.
2. Include Photos: If the item arrived damaged or defective, please attach clear photos of the issue.
3. Receive Authorization: If approved, we will provide you with a Return Merchandise Authorization (RMA) number and shipping address.
4. Pack Securely: Package the item safely so it does not leak or break in transit. Clearly write the RMA number on the outside of the box.
5. Ship It Back: Drop the package off at your preferred carrier.
6. Refund Processing

Once we receive and inspect your returned beauty item, we will process your request.

• Inspection Notification: We will send you an email notifying you that we have received and inspected your return.
• Processing Time: If approved, your refund (minus original shipping charges) will be processed, and a credit will automatically be applied to your original method of payment within [Number, e.g., 5-10] business days.

6. Shipping Costs

• Standard Returns: You are responsible for paying the return shipping costs for your item. Original shipping costs are non-refundable.
• Defective/Incorrect Items: If the return is due to our error (e.g., we shipped the wrong shampoo or a bottle arrived shattered), Zeb Beauty Care will cover the return shipping costs or send a replacement immediately.

7. Need Assistance?

If you have any questions about an ingredient, how to use a product, or how to return an item, our beauty consultants are here to help!

• Email: [Support Email Address]
• Phone: [Customer Service Phone Number]
• Hours of Operation: [e.g., Monday – Friday, 9:00 AM – 5:00 PM EST]